Last Updated August 10, 2026
Privacy Policy
A plain-English explanation of what information this website collects, exactly where it goes, and how to have it removed.
College Bros Outdoor Services, LLC ("College Bros," "we," "us") is a lawn care, landscaping, pressure washing, and hardscaping company based at 4100 Bon Aire Dr, Monroe, LA 71203. This policy covers the website at collegebrosllc.com and applies whenever you request a quote, use our chat assistant, book a service, or simply browse.
The short version: we collect only the contact details you choose to send us, we use them to quote and schedule your work, we never sell them, and a single email to connorpauley@collegebrosllc.com is enough to have your information deleted. The rest of this page spells out the specifics.
How We Remember Where a Quote Came From
During one browsing session, this site may keep the first page you visited, the referring website, and campaign labels included in a link, such as Instagram or Nextdoor. This information is stored in your browser's session storage, not a cookie, and is attached to a quote request so we can tell which guide or post helped. It does not identify you until you choose to submit the quote form, it is not used for cross-site advertising, and the browser clears it when the session ends.
Information You Send Us
When you request a quote through our quote form, the homepage quote widget, or any other form on this site, we collect what you type: your name, phone number, email address, property address, the service you are interested in, and any notes you add. We do not collect anything you don't enter yourself, and our forms include basic anti-spam checks that look at how the form was filled out, not at who you are.
Where Quote Requests Go
A standard quote submission uses three private services, all serving one purpose: getting our office working on your request.
- Our database. The request is stored in Supabase, the secure database service we use, so we have a record of your inquiry and can pick the conversation back up later.
- Our inbox. A copy is emailed to our team through Gmail so someone reads it promptly.
- Our scheduling system. Your details are added to Housecall Pro, the field-service platform we use to schedule visits, dispatch crews, and send invoices.
Those services handle the ordinary quote workflow. When you separately consent to attach a pilot photo, the limited OpenAI processing described below also applies. We do not sell quote details or photos to advertisers or data brokers. As described under Analytics and Advertising Measurement, Meta and Google receive browser, page, and conversion-event data through tags on this site; we do not intentionally include your quote text, contact details, property address, or photos in those events.
The AI Chat Assistant
The chat bubble on this site is the College Bros virtual assistant. It is software, not a person, and it will tell you so if you ask. Messages you type into the chat are sent to OpenAI for processing so the assistant can respond. Our operational logs record only privacy-safe events such as whether a message or photo was received, not the message or reply contents. If you share your name, phone number, or address in chat to start a quote, the assistant passes those details into the same private quote pipeline described above so a human can follow up. Please don't put payment card numbers or other sensitive financial details into the chat; we will never ask for them there.
Photos You Send Through Chat
The photo-quote pilot accepts a property photo only after you check the consent box next to the preview. Here is exactly what happens when you choose to send one:
- Your browser shrinks and re-saves the photo before it leaves your device. We resize it to a maximum of about 1,280 pixels and convert it to JPEG. Our server verifies the file and strips JPEG metadata again, including EXIF and GPS fields. The original full-resolution photo never leaves your device.
- The processed photo is stored in a private Supabase bucket for no more than 30 days. It is not public, it is not placed in analytics or operational logs, and only authorized College Bros staff can open it while preparing your quote. An automated retention process deletes it when the 30-day window ends.
- After private storage, the EXIF-stripped photo is sent to the OpenAI API for an internal, AI-assisted scope draft. The draft cannot approve a quote, set a customer price, or send a message; authorized College Bros office staff review every next step and may require a free site visit. OpenAI states that API inputs and outputs are not used to train its models by default. Its default abuse-monitoring logs may retain API content for up to 30 days.
- You are in control. You can remove the photo and continue by text without consenting. Do not send photos of people, license plates, mail, or anything else sensitive. If you send something by mistake, email connorpauley@collegebrosllc.com and ask us to delete it early.
Online Booking
Our booking page embeds the scheduling system of Housecall Pro. Information you enter while booking, such as your contact details and appointment preferences, is collected and processed by Housecall Pro under its own privacy policy in addition to ours. We see that information inside our Housecall Pro account, where we use it only to deliver your service.
Calls and Texts
By giving us your phone number, whether through a form, the chat assistant, the booking page, or by calling or texting (318) 600-9123 first, you agree that College Bros may call or text that number about your quote, your schedule, and your service. These are operational messages, not bulk marketing. Standard message and data rates from your carrier may apply. You can stop texts at any time by replying STOP or just telling us to knock it off, and we will.
Analytics and Advertising Measurement
We use Vercel Web Analytics to understand aggregate page visits and interactions. We also load the Meta Pixel and Google tag on public pages to measure page views and successful lead or conversion events and to understand whether advertising works. These providers receive information normally sent by a browser, such as IP address, device and browser information, page URL, and referrer, and they may set or read cookies or other browser storage under their own policies and your browser settings. After our server durably records a lead, we send Meta a generic Lead event and may send Google a conversion event with an opaque conversion UUID as a transaction ID. Those event payloads do not intentionally include quote text, contact details, property addresses, or photos. Our hosting provider, Vercel, also keeps ordinary server logs needed to run and secure the site.
Cookies and Browser Storage
This site and its third-party tags may use several kinds of browser storage. Session storage remembers first-touch attribution until you close the browser session. Local storage keeps an opaque chat session and conversion identifier so a retry or reopened chat can continue safely. Meta and Google may set or read cookies or other storage for measurement and advertising according to their own policies and your settings. Crew members who sign in to our internal crew area receive an authentication cookie. Blocking browser storage may limit attribution or chat continuity, but you can still call us or use the ordinary quote path.
What We Never Do
- We never sell, rent, or trade your personal information.
- We never add you to third-party marketing lists.
- We never intentionally put quote text, contact details, property addresses, or photos in advertising-measurement event payloads.
- We never ask for payment details through chat, text, or email links.
How Long We Keep Information, and How to Delete It
We keep quote records, privacy-safe chat event records, and customer history for as long as we reasonably need them to serve you and maintain ordinary business records, such as invoices. Pilot photos in our Supabase bucket are automatically deleted no later than 30 days after upload. OpenAI's default API abuse-monitoring retention may also last up to 30 days. To have your information or a pilot photo deleted sooner, email connorpauley@collegebrosllc.com and include the phone number or email address you used with us. We will remove your personal information from our systems within 30 days, except for records we are legally required to keep, like tax and invoice history.
Security
Quote data is transmitted over encrypted connections and stored with established providers (Supabase, Google, Housecall Pro, OpenAI, Vercel) that maintain industry-standard security practices. Access on our side is limited to the people who need it to quote and complete your work.
Children
Our services are contracted by adults, and this website is not directed to children. We do not knowingly collect personal information from anyone under 18; if you believe a minor has submitted information to us, email connorpauley@collegebrosllc.com and we will delete it.
Changes to This Policy
If our tools or practices change, we will update this page and revise the date at the top. We will not quietly start doing something this policy says we don't do.
Governing Law and Contact
This policy is governed by the laws of the State of Louisiana. Questions about it, or about your data specifically, go to College Bros Outdoor Services, LLC, 4100 Bon Aire Dr, Monroe, LA 71203, email connorpauley@collegebrosllc.com, phone (318) 600-9123.
Privacy Questions, Answered Straight
Does College Bros sell my personal information?
No. College Bros Outdoor Services never sells, rents, or trades personal information. Quote details are processed by Supabase for storage, Gmail for team notification, Housecall Pro for scheduling and invoicing, and OpenAI when you use the chat assistant. Meta and Google receive browser, page, and conversion-measurement data through tags on the site, but we do not intentionally include quote text, contact details, property addresses, or photos in those event payloads.
Is the chat on the College Bros website a real person?
No, the chat bubble is the College Bros virtual assistant, a piece of software, and it will say so if you ask. Your messages are processed by OpenAI to generate replies. Our operational chat logs retain privacy-safe event markers rather than message or reply contents. If you share contact details to request a quote, those details enter the private quote pipeline so the office can follow up.
What happens to a photo I attach in chat?
We accept the photo only after you check the consent box. Your browser shrinks and re-saves it as a JPEG, and our server strips metadata again. The processed copy is stored privately in Supabase for no more than 30 days and sent to the OpenAI API to prepare an internal scope draft for authorized office staff. The draft cannot approve or send a quote. OpenAI states that API inputs and outputs are not used to train its models by default, and its default abuse-monitoring retention may last up to 30 days. It is never made public or placed in analytics or operational logs. You can remove the photo and continue by text without consenting.
How do I delete my information from College Bros?
Email connorpauley@collegebrosllc.com and include the phone number or email address you used when contacting us. We will remove your personal information from our quote database and customer records within 30 days. The only exceptions are records the law requires us to keep, such as past invoices and tax documentation.
Does the College Bros website use cookies or trackers?
Yes. The site uses Vercel Web Analytics and loads the Meta Pixel and Google tag for page-view and conversion measurement. Those third parties may use cookies or other browser storage under their policies and your settings. We also use session storage for first-touch attribution, local storage for opaque chat continuity identifiers, and an authentication cookie for crew members who sign in. We do not intentionally send quote text, contact details, property addresses, or photos in advertising-measurement events.
Will College Bros text me if I give out my phone number?
If you provide your number through a form, the chat, or the booking page, we may call or text you about your quote, scheduling, and service, and that's it; we don't send bulk marketing blasts. Carrier message and data rates may apply. You can opt out of texts at any time by replying STOP or simply asking us to stop, and we will honor it immediately.
Who can see what I submit in a quote request?
Authorized College Bros staff can see a quote request in our private systems. The request is stored in Supabase, emailed through Gmail, and added to Housecall Pro for scheduling. If you separately consent to a pilot photo, its EXIF-stripped copy is also processed by the OpenAI API for an internal draft and stored privately in Supabase for no more than 30 days. It is never made public or placed in analytics or operational logs.
Questions About Your Data?
Email connorpauley@collegebrosllc.com or call or text (318) 600-9123 and you'll get a straight answer the same day. Ready for a quote instead? Book online in about a minute.